By executing this Agreement, the Client irrevocably undertakes to engage solely with the designated Representative for the full duration of the vehicle transport process. Throughout this period, the Client shall refrain from retaining, authorizing, or contracting with any alternative intermediary, coordinator, dispatcher, or independent carrier to organize the same shipment. Any contravention of this exclusivity provision shall result in the forfeiture of all deposits previously remitted, which shall be considered strictly non-refundable and retained by the Representative as liquidated damages for time, resources, and logistical coordination already expended..
Carriers will make every commercially reasonable effort to provide door-to-door service in accordance with the pickup and delivery addresses provided by the Client. If the vehicle location is inaccessible due to road conditions, zoning restrictions, or structural limitations, the Carrier and Client shall cooperate to designate an alternate and mutually agreeable meeting point. In such cases, the Client agrees to make the vehicle available at the alternate location to avoid further delay or additional charges.
The Carrier’s driver is fully authorized to retrieve, transport, and deliver the Client’s vehicle between the specified pickup and delivery addresses listed in this Agreement. Once a Carrier is assigned and a deposit is collected, such payments are deemed final and are not subject to reversal. Refunds are limited to partial amounts and only available under clearly defined conditions stated herein, which include non-dispatch and timely written cancellation.
The Carrier assumes no liability or responsibility for personal items placed inside the vehicle before or during transport. The Client may include personal belongings only if they weigh less than 100 lbs, are stored securely in the trunk, and do not obstruct any vehicle operations. Loose or unsecured items are strictly prohibited, and any resulting delays, damages, or claims will be the Client’s sole responsibility and may result in additional charges or delays in transport.
The Client warrants that the vehicle is in operable condition at the time of pickup unless prior written notice has been provided to the Broker. The fuel level must not exceed half a tank to ensure safety during loading and unloading procedures. The Carrier shall not be held liable for damage caused by fluid leaks, electrical failures, tire blowouts, brake malfunctions, or other mechanical issues that were present before or during transport.
All Carriers contracted through the Broker are required to maintain active cargo insurance policies covering each load with limits between $100,000 and $250,000, depending on the size and type of shipment. Any claims for damages that occur while the vehicle is in transit must be submitted directly to the Carrier’s insurance company, along with photographic documentation and inspection reports. The Broker will provide support but does not assume liability for claim outcomes or policy limitations.
Although the quoted price is intended to be final, the Client acknowledges that unforeseen events, such as pandemics (e.g., COVID-19), acts of war, national labor strikes, widespread social unrest, driver shortages, or significant operational disruptions, may necessitate a price adjustment of up to 35–40%. In such circumstances, the Client agrees to either pay the revised transport cost or cancel the shipment, in which case only fuel and administrative coordination fees will be charged and retained.
While every effort is made to adhere to scheduled pickup and delivery windows, the Client acknowledges that delays of up to 10–12 business days may occur due to traffic, weather, labor strikes, mechanical issues, or other unforeseen disruptions. If the Client changes the scheduled date or if the vehicle is unavailable for pickup, a rescheduling fee will be charged. All schedule changes must be submitted in writing and confirmed by the Broker at least 24 hours in advance.
The Client is solely responsible for inspecting the vehicle at both pickup and delivery locations. The inspection must be documented and signed by the Carrier’s driver using a Bill of Lading or similar vehicle condition report. Failure to perform a proper inspection at either location may result in a waiver of the Client's right to file a damage claim. The Client should also take clear photos of the vehicle before and after transport for additional verification.
A surcharge of $150 will be added to the total cost for non-operational vehicles, defined as vehicles that cannot be driven onto or off the transport carrier without assistance. This fee must be paid prior to vehicle release at delivery. Inoperable vehicles require special equipment and additional labor, and the Broker must be informed in advance to ensure the correct carrier and tools are dispatched.
The Client may cancel the shipment before a driver is assigned and still be eligible for a partial refund, less an administrative fee not to exceed $250. If a driver has already been dispatched, all deposits are non-refundable due to the allocation of resources. Refund requests must be submitted in writing via email or certified letter within 30 calendar days of payment. All deposits are eligible for a maximum 50% refund; the balance is retained to offset operational expenses.
The Client agrees to remit full payment for the transport service as quoted and acknowledges that the Broker and Carrier rely on timely payment for service execution. Any attempt to initiate a credit card chargeback, payment reversal, or online dispute after services have been rendered shall be considered a breach of contract. This Agreement shall be governed by and construed in accordance with the laws of the United States and applicable state regulations.